Shipping policy
SHIPPING POLICY
All orders are shipping using Australia Post with a tracking number provided. You will receive your tracking number via email when your order has been fulfilled. If you place your order before 12pm (AEST) on a weekday it’ll be dispatched to you on the same day*
*During busy sale periods there may be delays in dispatch times.
Australian Standard Shipping
Shipping costs are calculated at the time of checkout based on the size and shipping location of the order. All orders are shipped via Australia Post with a lead time of 2-7 business days from the date of dispatch*
Australian Express Shipping
Express shipping costs are calculated at the time of checkout based on the size and shipping location of the order. All orders are shipped via Australia Post with a lead time of 2-3 business days from the date of dispatch*
International Shipping
We ship Internationally! Please see below estimated lead times. Shipping costs are calculated at the time of checkout based on the size and shipping location of the order.
New Zealand: 7-12 Business Days* (From Australia)
USA: (From USA)
UK: (From USA)
Europe: (From USA)
*Please note there are longer than usual delivery times in the Australia Post delivery network. The above delivery timeframes are an estimate and are used as a guide only.
Duties & Taxes
Do you ship orders to the UK? If so, how will orders to the UK be shipped?
Yes, we ship to the UK. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK £135 and Under.
Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax when goods are imported. Slick Hair Company has no control over these fees and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly.
It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition, Slick Hair Company will refund you the cost of your purchase (minus the costs of shipping to and from your country).
Other Information
If a change of address is made directly with your local post office, Australia Post or Slick Hair Company will not be held responsible for any loss or misdelivered parcels. Requests for change of address must be made directly with Slick Hair Company via our customer care email prior to your order being shipped. We will do our best to action this request prior to your item being shipped but can’t guarantee the change. If you have any questions please email our customer care team at wholesale@slickhaircompany.com .
Slick Hair Company is not responsible for lost or stolen packages or packages delayed in transit unless ‘Route Package Protection’ was added to your order.
If you opted to not be covered by ‘Route Package Protection’ and it was not delivered due to an incomplete or incorrect address, lost or stolen package, you may wish to have it re-sent for an additional shipping fee.